Repairs Service Manager
Location: Borough, London SE1 (home-based working for foreseeable future)
Salary: £51,500 plus up to 10% annual bonus
Expires: 07/07/2020 23:59

1-year fixed-term position (may become permanent)

CDS is on a mission! We champion co-op and community-led housing where people design, develop, build or manage their homes themselves. We aim to make this a mainstream option for both rent and home ownership. To that end, we are investing in people and partnerships that can help us make this market fly.

We currently support about 35 co-ops that house more than 2,000 households by providing or overseeing a variety of housing management services and back office administration functions under instruction from our clients. We are also a social landlord, providing housing management to our own residents living in nearly 1,000 properties.

We need a skilled leader to head our small – but busy – responsive repairs team and annual gas safety programme. This effective problem-solver will quickly develop a clear vision for the service and use facts and existing resources to make consistent progress toward turning that vision into reality.

Our ideal manager will understand that excellent customer service involves being reliable, empathic, knowledgeable and having great follow-through and moulds the team into one that embodies these traits. You will have experience leading a service, creating clear, written processes and improving performance in an environment where the “buck” stops with you. It is vital you understand the real drivers behind current performance and have the desire and ability to make changes that will lead to measurable improvement.

Our company values are to be fair, reliable and act with integrity. These values drive everything we do, and we expect the same from you. With a strong sense of responsibility and integrity, you will make decisions with intention and tirelessly pursue facts, resolve complex or persistent issues and go toward the difficult things, seeking always to leave things better than you found them.

Success in this role is effectively managing risk by keeping people and properties safe and improving customer satisfaction with our repairs service whilst keeping within budget. To achieve this, you will need to invest time and energy into your team, empowering them to improve our reliability and performance.

We are looking to fill this post for one year, as maternity cover. There is a possibility that the role will ultimately become permanent. Although our office is based in Central London and our teams are normally expected to work from there, we currently are all working from home due to the pandemic and have no plans at this time to return.

Apart from the opportunity to make your mark at CDS by serving as a head of service and getting to prove your ability to make quantitative improvements in a team you lead, we offer a great working environment, a competitive salary and bonus scheme and generous benefits.We take our employee engagement seriously and will invest in your development and training. We are committed to looking for all kinds of talent to build a diverse workforce that represents the people we serve and encourage people from all backgrounds to apply.

Please refer to the Job Description when completing your application form.

Closing Date: 2nd July 2020

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